Ah, perception

Dealing with difficult people, part one. I believe in people. I believe that the prime role of a manager is to create the environment in which the people that work with them (note: with, not for) can concentrate on their job. In practice, this means providing tools, training, encouragement and psychological safety that anything untoward that’s heading for them will be stopped at a level above them. This may sound naive – and in part, it’s deliberately naive, in that although I know about the monsters that lurk out there in office world, I don’t want my people exposed to them any more than they need to develop a basic toolkit to deal with them. And mostly, this works (with engineers it does, anyway) – I have watched my people grow and become in many ways better than me, and I’ve been proud of every single one of them. Yep,…